To build long-term Clarivate Analytics success in your territory.
Develop new revenue from portfolio (existing and new departments) to achieve/exceed territory revenue plan.
To maintain existing subscriber base through timely and commercially sound renewals: responsible for customer loyalty and customer satisfaction.
To effectively liaise with the customer base through office-based and face to face contact and proactively steer relationships towards strategic partnership status.
To prepare strategic account planning which includes an organization profile, an analysis of revenues, relationship profiles for contacts, SWOT analysis, use of services, strategy for growth, objectives
To acquire detailed in-depth knowledge of the Scientific and Academic Research product portfolio.
To keep maintain and abreast of new product releases and go-to-market plans.
To maintain and update sales progress reports on CRM (Salesforce.com) and other reporting mechanisms according to agreed timeframes.
To interact effectively with internal departments (especially Product Development, Sales Support and Marketing Department), to transform our value perception with various stakeholders at the account, to maximize sales opportunities and to keep up to date with existing and new services and marketing/sales campaigns.
To organize customer visits efficiently, manage time, financial cost and territory travelling to the satisfaction of your manager.
To maintain customer satisfaction with all Clarivate Analytics services and functions.
To take responsibility for identifying training and developmental needs for yourself on an on-going basis.
To make positive efforts to promote personal safety and that of others by taking reasonable care at work, by carrying out the requirements of the law or following recognized codes of practice provided or advised by management to ensure safe working practices.
To undertake any other reasonable duties as requested by your line manager/director on a permanent or temporary basis.
To deputies for team members / your line manager as and when required.
Knowledge, Skills And Capabilities Required
Prior academic sector experience preferred
Fluent in English and Italian
Minimum of 5 years sales experience in a consultative selling environment.
Ability to manage and generate revenue from existing customers.
A customer driven approach and good customer management skills.
Commercial acumen, with a proactive and creative approach to looking after the needs and concerns of customers Excellent written verbal, interpersonal, presentation and training skills.
Excellent telephone manner and face to face customer skills.
The ability to deal with a wide range of customers and adapt value prop accordingly
A good team player / self- starter with the ability to work using own initiative.
Ability to communicate complex technical information to both small and large groups and to handle questions in a commercially astute and sensitive manner.
Well organized and disciplined with regards to policy, procedure and standards.
To demonstrate individual drive and determination to succeed
Effective decision-making skills
Good organizational skills with the ability to set priorities and be flexible to change
Experience of working under pressure and with minimum supervision.
Ability to identify problems and apply creative solutions.
Tagged as: Country Account Manager ITALY
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