Provide local customer, sales and administrative support for Academic, Government, Corporate and Life science sales in Korea. Handle all incoming customer sales inquiries, provide support to local sales staff and perform general office administrative responsibilities as required.
Reporting to the Director, South Korea you will be responsible for the following:
Direct Sales Support:
Provide local support to assigned sales management and sales representative as required
Local sales team expert on sales processes
Handle sales/marketing efforts as required
Salesforce.com (SFDC) (customer relationship management (CRM) application)
Day-to-day support of SFDC working with sales operations
Maintenance of customer/ user information on SFDC
Provide local training on SFDC
Manage sales lead queues from TS info and SFDC lead queue; align with proper salesperson sales lead queue
Web set-ups/Trials/Links Management
Assist sales on web set-up requirements
Track trials activity; handle non-standard trial request with sales management
Assist in the distribution of regular reports to sales management and business operations as required including sales activity analysis, holding information
Support local sales are required
Support local sales on sale quotations other sales documentation as required
Support local sales are required
Maintain offline spreadsheet for tracking ordering process from start to finish; should be able to report on timeliness
Submit contract cancellations, request offline commission payouts
Provide any necessary administrative support to local salespeople in regards to renewal activity
Provide consistent timely information to regional contract/billing staff on renewals progress
Handle all local customer phone/email inquiries; depending on the size of the facility the CSS may be the primary call handler within the facility
Ensure each customer call is handled properly from start to finish as each call represents a customer “moment of truth”
Escalate all serious customer issues to appropriate levels of management
Update customer inquiry database / call tracking system
Handle special customer requests
Periodically report progress on services to local sales and regional operational support staff (include in weekly and/or monthly reports)
Handle product delivery issues and other missing product inquiries
Handle all product inquiries and direct customer to appropriate local contact
Bachelor’s Degree or equivalent
Sales support experience
Proven ability to prioritize work
Ability to anticipate needs and pro-actively address them with little to no supervision or prompting
Excellent interpersonal skills
Strong planning, time management and organizational skills.
Excellent communication skills in both oral and written in both English and Korean.
Takes pride in work, exhibiting accuracy and attention to detail.
Ability to work with strong personalities and high ethical standards.
Nice To Have
Good team player / self starter with the ability to work using own initiative
Self-driven, independent and hands-on
Honest, frank and open minded personality
Visible “can do” approach to work and positive attitude
Tagged as: Customer Sales Support
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