The Key Contribution Areas Are
Provide internal customer support by serving as primary system administrator for the Salesforce.com environment such as providing solutions to user queries, log tickets, and general support to the Field Force.
Proactively manage the Intranet site design by engaging with the business to identify enhancements and future needs, stretching to contribute regionally with New Zealand and APAC teams.
Develop and refine content on Pitcher for eDetailing
Handle all basic administrative functions including user account maintenance, reports and dashboards, workflows and other routine tasks such as territory structural changes and general database maintenance
Collaborate with data analyst team for all reporting requirements of the business units
Project manage system upgrades to ensure local business is aligned with global requirements
Craft and deliver training modules for new users, and grow the Salesforce.com skill set across the organization by sharing best practice, providing in field training to individuals and groups and conducting skill assessments
Attend Conferences and off-site meetings for “Helpdesk” support, and/or to present on specific materials and learnings for the teams
We Need You To Have The Following
Minimum 3 years of demonstrated success and expereince as a Salesforce.com administrator
Working history with Pitcher seen as an advantage
Saleforce.com Admin certified Intermediate or Advanced level required
Strong understanding of Salesforce.com best practices and functionality
Strong data management abilities
A competitive package will be negotiated with you commensurate with skills and experience. This organisation is an equal opportunity employer and values diversity at their company. Please note only applicants who meet the above criteria will be contacted. This role is only open to those who have the right to work permanently and who have proven local experience in Australia.
Tagged as: Salesforce Effectiveness Specialist
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