Our Client is a leading international company operating on engineering and manufacturing of process automation systems and plants for process industry, biotech and pharmaceutical applications.
In order to answer to its growing organization and properly enhance the management of service, after sales and customer support activities, we are currently looking for the Service & After Sales Coordinator.
The Service & After Sales Coordinator will directly report to the Global Service and Customer Support Manager, will be actively responsible to coordinate and supervise organizatipon activities for International Customer Service ensuring that the agreed service and quality level is definitely met.
The desired candidate will be involved in order fulfillment, product returns management, Customer Service team coordination, guarantee continuity in Customer Service activities by means of adequate work load distribution and back up functions, supervising and ensuring timely and accurate customer orders fulfillment managing special customer requests, answering to the internal training needs of the staff in accordance with Company and Service procedures/guidelines, promoting continuous process improvement and harmonization and enforce procedures, managing the technical issues in the assigned areas, receiving Customer calls with appropriate service event recognition, weekly planning FSE work plan coordination with schedule preparation.
We are looking for highly self-motivated, mature and flexible candidates, with a technical background or preferably a Degree, consolidated work experience in same position
with good organizational and planning skills to juggle multiple priorities and meet deadlines, problem solving attitude and ability of thinking outside the box.
Good knowledge of English, Office, SAP and/or SalesForce CRM.
Location : Milano – Pavia.
Tagged as: Service & After Sales Coordinator
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